How to File a Complaint About TekSavvy
Here is where your complaint actually goes, and what to write when you get there.
TekSavvy is an independent internet provider, also selling TV, digital home phone and rural LTE internet (SkyFi), with fibre in select areas of nine provinces.
Last updated: November 10, 2026
Most TekSavvy complaints go to the CCTS, not the CRTC. Billing errors, unauthorized charges, contract disputes and service that does not work as sold are all CCTS matters. The CCTS is free, independent of TekSavvy, and can order billing corrections and compensation of up to $5,000. You can reach it at 1-888-221-1687.
Reaching TekSavvy First
1-877-779-1575 — Sales and technical support, open 24/7. Fibre customers use 1-519-360-4747 and SkyFi customers 1-833-619-1630 (weekdays 8am to 9pm, weekends 8am to 7pm, except public holidays).
Where to File
| Your Issue | Where to File |
|---|---|
| Billing errors, unauthorized charges, contract disputes | CCTS |
| Service that does not work as sold, dropped calls, slow data | CCTS |
| Being held to a contract term you were not told about | CCTS |
| Misleading advertising | Ad Standards / Competition Bureau |
| How the rules themselves are set | CRTC |
TekSavvy at the CCTS: The Numbers
From August 2024 to July 2025, the CCTS accepted 82 complaints about TekSavvy Solutions Inc.: 0.3% of every complaint it took in, and number 19 among all providers. In the six months from August 2025 to January 2026 it accepted 55, up 49% on the same six months a year earlier.
Unlike the big carriers, where the bill tops the list, TekSavvy's CCTS complaints are mostly about the connection itself: about half the issues were intermittent service, outages or repair appointments. Nine in ten were about internet.
What TekSavvy customers complain about
The issues raised most often in TekSavvy Solutions Inc. complaints the CCTS concluded in 2024-25, using the CCTS's own labels:
- Intermittent service — 20.1% of issues raised
- Complete loss of service — 15.1% of issues raised
- Repair issues and appointments — 14.4% of issues raised
If yours is one of those, you are not an edge case, and the template further down is written for exactly that kind of dispute.
Sources: CCTS 2024-25 Annual Report and 2025-26 Mid-Year Report open data, counted by acceptance date. Contains information licensed by CCTS under its data license. See every provider ranked.
Before You File
The CCTS expects you to have tried to resolve it with TekSavvy first, so do this part properly — it is also what makes your complaint concrete.
- Contact TekSavvy through the support route above and note the date, who you spoke to, and any reference or ticket number.
- Write down what you are actually asking for: a refund of a specific amount, a charge removed, a contract cancelled without penalty.
- Keep your bills. The bill showing the disputed charge is the single most useful document you have.
Escalating Beyond Front-Line Support
Tell TekSavvy by phone, email or social media first and get a reference number. If the agent cannot fix it, ask to speak with a supervisor, and after that ask to escalate to a manager. TekSavvy says that in some cases a supervisor will get back to you within 24 to 48 hours, and a manager may need the same again. TekSavvy publishes no complaint form or written address beyond that. After a manager, the next step is the CCTS.
Complaints & the CCTS (TekSavvy) (opens on their site)
TekSavvy names no ombudsman or Office of the President; a manager is the top of its ladder. Its own complaint page explains the CCTS, which is more than most providers do.
We track the rules that decide what lands on your bill
Activation and cancellation fees were banned in June 2026, and by April 2027 providers must let you cancel online. We follow the CRTC proceedings behind rules like those, and email our list when something is actually decided.
Filing with the CCTS
TekSavvy appears on the CCTS participating-provider list as TekSavvy Solutions Inc., so a complaint can be filed against it directly.
- Go to the CCTS complaint form
- Select TekSavvy Solutions Inc. as your provider
- Describe the issue and the steps you have already taken
- Include your account number, any reference numbers, and copies of the relevant bills
- The CCTS contacts TekSavvy on your behalf, and the provider gets 20 days to resolve it before the CCTS investigates further
There is a one-year deadline. The CCTS will not act on a complaint brought more than one year after you knew, or ought to have known, the facts behind it. There is a limited exception: up to 18 months, if you raised it with the provider within the first year and you were both still trying to resolve it after the year was up. If your dispute is older than that, file anyway and explain when you found out.
Free Complaint Template
Fill in the bracketed details and paste this into the CCTS form. Factual and specific beats long and angry:
"I am a TekSavvy customer (account [number]). Since [date], [describe the problem — e.g. I have been billed $X per month for a service I did not order / my promised credit of $X has not been applied / my service has not worked as contracted]. I contacted TekSavvy on [dates] and spoke with [names/reference numbers]. I was told [their response]. The issue remains unresolved. I am seeking [specific resolution: refund of $X, removal of the service and a credit for all charges since [date], cancellation without penalty]. I have copies of my bills and my contract available."
Two Rules Worth Knowing
- Since June 12, 2026, providers may not charge a fee for activating or changing a plan, or for cancelling a cellphone plan that has no subsidized device on it. What the ban covers.
- By April 26, 2027, providers must let you cancel or change an internet or cellphone plan through self-service tools, with changes taking effect immediately to the greatest extent possible. What changes in 2027.