How to File a Complaint About Rogers
A guide for Rogers customers who need to escalate an issue beyond customer service.
Rogers Communications is one of Canada's largest telecommunications and cable providers, offering television, internet, and wireless services under the Rogers, Fido, and Chatr brands. If you have an issue with Rogers that their customer service team has not resolved, you have options.
Last updated: March 2026
Where to File
The right organization depends on the nature of your complaint:
| Your Issue | Where to File |
|---|---|
| Billing errors, unauthorized charges, contract disputes | CCTS |
| Unwanted services on your bill that Rogers won't remove | CCTS |
| Service quality, outages, slow internet | CCTS |
| Equipment problems or fees | CCTS |
| Offensive content on a Rogers-owned channel | CRTC or CBSC |
| Canadian content violations on Rogers channels | CRTC |
| Loud commercials | CRTC |
| Privacy violations | Office of the Privacy Commissioner |
Most Rogers complaints go to the CCTS (Commission for Complaints for Telecom-television Services), not the CRTC. The CCTS handles individual consumer disputes about billing, service, and contracts.
Before You File
- 1Call Rogers first. Both the CCTS and CRTC expect you to attempt resolution directly with Rogers before escalating. Call 1-888-764-3771 or use the Rogers online chat.
- 2Document everything. Write down the date, time, name of the representative, and what they said. If they refuse to help, note that specifically.
- 3Keep your bills. If your complaint involves charges, keep copies of the bills showing the disputed amounts.
- 4Get a reference number. Ask Rogers for a complaint or case reference number. This proves you attempted resolution.
Filing with the CCTS
If Rogers has not resolved your issue after you've contacted them directly:
- Go to the CCTS complaint form
- Select Rogers as your service provider
- Describe the issue and the steps you've already taken
- Include your Rogers account number, reference number from your call, and copies of relevant bills
- The CCTS will contact Rogers on your behalf — Rogers has 30 days to respond
The CCTS can recommend billing corrections, refunds up to $5,000, and changes to your account. If Rogers doesn't comply with a CCTS decision, the CCTS refers the matter to the CRTC for enforcement.
Filing with the CRTC
For content and regulatory issues (not billing or service), file directly with the CRTC:
- Go to the CRTC complaint form
- Select "Broadcasting" as the complaint type
- Identify the specific Rogers channel or service
- Include dates and times of the content in question
For a detailed walkthrough of the full complaint process, see our complete CRTC complaint guide.
Know Your Rights
As a Rogers customer, you are protected by several CRTC codes:
- The Television Service Provider Code sets rules for contracts, billing practices, and service changes
- The Wireless Code protects cellphone and mobile customers
- The Internet Code covers internet service agreements
Rogers is required to participate in the CCTS. If they fail to respond to a CCTS complaint, they face regulatory consequences.