How to File a Complaint About SaskTel
Here is where your complaint actually goes, and what to write when you get there.
SaskTel is Saskatchewan's provincial Crown corporation for telecom, selling wireless, internet, home phone and maxTV service.
Last updated: November 10, 2026
Most SaskTel complaints go to the CCTS, not the CRTC. Billing errors, unauthorized charges, contract disputes and service that does not work as sold are all CCTS matters. The CCTS is free, independent of SaskTel, and can order billing corrections and compensation of up to $5,000. You can reach it at 1-888-221-1687.
Reaching SaskTel First
1-800-727-5835 — SaskTel publishes this as 1.800.SASKTEL. Billing and products: Monday to Friday 9am to 8pm, Saturday 9am to 5pm. Technical support: 24/7. Business customers use 1-844-727-5835.
Where to File
| Your Issue | Where to File |
|---|---|
| Billing errors, unauthorized charges, contract disputes | CCTS |
| Service that does not work as sold, dropped calls, slow data | CCTS |
| Being held to a contract term you were not told about | CCTS |
| Misleading advertising | Ad Standards / Competition Bureau |
| How the rules themselves are set | CRTC |
SaskTel at the CCTS: The Numbers
From August 2024 to July 2025, the CCTS accepted 26 complaints about Sasktel: 0.1% of every complaint it took in, and number 32 among all providers. In the six months from August 2025 to January 2026 it accepted 20, up 33% on the same six months a year earlier.
SaskTel draws very few CCTS complaints, 26 in the whole of 2024-25, so its issue shares rest on small numbers. They were split across wireless (48%), internet (30%) and TV (14%).
What SaskTel customers complain about
The issues raised most often in Sasktel complaints the CCTS concluded in 2024-25, using the CCTS's own labels:
- Termination fee — 11.4% of issues raised
- Intermittent service — 11.4% of issues raised
- Regular price increase of monthly price plans — 9.1% of issues raised
If yours is one of those, you are not an edge case, and the template further down is written for exactly that kind of dispute.
Sources: CCTS 2024-25 Annual Report and 2025-26 Mid-Year Report open data, counted by acceptance date. Contains information licensed by CCTS under its data license. See every provider ranked.
Before You File
The CCTS expects you to have tried to resolve it with SaskTel first, so do this part properly — it is also what makes your complaint concrete.
- Contact SaskTel through the support route above and note the date, who you spoke to, and any reference or ticket number.
- Write down what you are actually asking for: a refund of a specific amount, a charge removed, a contract cancelled without penalty.
- Keep your bills. The bill showing the disputed charge is the single most useful document you have.
Escalating Beyond Front-Line Support
Call the number above and, if you're not satisfied, ask to speak to a Customer Services Manager. You can also use SaskTel's online email form on the same page, or write to SaskTel Corporate Communications, 12th Floor, 2121 Saskatchewan Drive, Regina, SK S4P 3Y2. If that does not settle it, SaskTel's page offers an Email the President form; SaskTel says a reply may take up to 10 business days, and the form itself says processing often takes two weeks. You do not need to use the President form before going to the CCTS.
SaskTel: How are we doing? (compliments and concerns) (opens on their site)
Because SaskTel is a Crown corporation, you have a second independent option most Canadians don't: Ombudsman Saskatchewan says it has jurisdiction over SaskTel and will look at a complaint if you think SaskTel's response was unfair (1-800-667-9787). Contact SaskTel first. SaskTel's own complaint page does not mention this.
We track the rules that decide what lands on your bill
Activation and cancellation fees were banned in June 2026, and by April 2027 providers must let you cancel online. We follow the CRTC proceedings behind rules like those, and email our list when something is actually decided.
Filing with the CCTS
SaskTel appears on the CCTS participating-provider list as Sasktel, so a complaint can be filed against it directly.
- Go to the CCTS complaint form
- Select Sasktel as your provider
- Describe the issue and the steps you have already taken
- Include your account number, any reference numbers, and copies of the relevant bills
- The CCTS contacts SaskTel on your behalf, and the provider gets 20 days to resolve it before the CCTS investigates further
There is a one-year deadline. The CCTS will not act on a complaint brought more than one year after you knew, or ought to have known, the facts behind it. There is a limited exception: up to 18 months, if you raised it with the provider within the first year and you were both still trying to resolve it after the year was up. If your dispute is older than that, file anyway and explain when you found out.
Free Complaint Template
Fill in the bracketed details and paste this into the CCTS form. Factual and specific beats long and angry:
"I am a SaskTel customer (account [number]). Since [date], [describe the problem — e.g. I have been billed $X per month for a service I did not order / my promised credit of $X has not been applied / my service has not worked as contracted]. I contacted SaskTel on [dates] and spoke with [names/reference numbers]. I was told [their response]. The issue remains unresolved. I am seeking [specific resolution: refund of $X, removal of the service and a credit for all charges since [date], cancellation without penalty]. I have copies of my bills and my contract available."
Two Rules Worth Knowing
- Since June 12, 2026, providers may not charge a fee for activating or changing a plan, or for cancelling a cellphone plan that has no subsidized device on it. What the ban covers.
- By April 26, 2027, providers must let you cancel or change an internet or cellphone plan through self-service tools, with changes taking effect immediately to the greatest extent possible. What changes in 2027.